Thank you from the Library staff!
You are helping to make Phase 1 of resuming service a success!
Thank you for returning materials to exterior book drops, cancelling holds on materials you no longer want, checking and updating your Bestsellers Club preferences, and wearing a mask at the Main Library Drive-Up Window as requested.

We appreciate your consideration and support. This helps us process materials as quickly as possible and get them back on shelves and available to check out, so you have access to as much of our collections as possible.
Please continue to bring back materials checked out before the Library closed March 14.

About half of those materials have been returned, and we hope all will be returned before we begin Phase 2 sometime during the week of July 12.

The Friends of the Library are not accepting book donations at this time. We will let you know when they are ready to do so.
We know community members are eager to come into Library buildings.

During Phase 2, the Main Library and Westacres Branch buildings will be open for what we’re calling “Grab & Go” services. Please remember that public libraries were restricted from resuming services for a much longer period of time than other sectors. We are now going through the phase-by-phase reopening process other sectors were able to begin much earlier.
You can check out digital books, movies and music from the Online Library 24/7. The Centers for Disease Control (CDC) recommends using digital materials and curbside pick-up for other materials as a way to stay safe. We continue to expand our digital collections while also offering Parking Lot Pick-Up. 
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We ask for your continued patience and understanding
as we go through Phase 1 and plan for Phase 2.
The safety of community members and staff and access
to our large circulating collections remain our top priorities.
The most asked question about Phase 1
"Why are materials I returned still on my account, and why does my account show overdue fines?
Returned materials will remain on your library account until they have been quarantined and cleaned, per Centers for Disease Control recommendations. This could take 5 to 7 days. 

For materials checked out before March 14, NO FINES will be charged, and the automated system will delete overdue fines appearing on your account when your returned items are ready to be re-shelved. 

Materials checked out beginning June 8, when the Library resumed service, will accrue overdue fines if they are returned after their due date. Materials will be removed from your account after they are quarantined and cleaned and when they are ready to be re-shelved. If you returned overdue materials, you will not be charged overdue fines for the days it takes to quarantine and clean the items.
Returned materials will remain on your library account until they are quarantined, cleaned and ready to re-shelve.

This could take 5 to 7 days.

If your account isn’t updated within 7 days of returning items, please let us know. Contact us here.
Answers to other
frequently asked questions.
How do I request the materials I want?
Here’s how to place a hold (reserve) materials from the Main Library and Westacres Branch so they are available for you to pick up.

Use the Online Catalog at the top right corner of the Library’s homepage.
  • Look for the books, audiobooks, DVDs and music CDs you want to check out. Click here to see just-arrived new materials and staff picks.
  • If you have a West Bloomfield Library card, log in to your library account. Click “Get This For Me” when you see books, audiobooks, 7-day loan DVDs and music CDs you want to check out and place on hold (reserve) for you to pick up. If you do not have a West Bloomfield Library card, call, text, email or chat with a librarian by using the “Contact Us” feature.
  • Choose where to pick up your materials: from the Main Library, the Main Library Drive-Up Window or the Westacres Branch.
  • TO CHECK OUT NEW ONE-DAY DVDs: Text, email or chat with a librarian to place a hold on new DVDs you want. DVDs must show “Check shelves” status to be available for check out. Call (248) 682-2120 or contact us. Please note that new DVDs can be held for pick up only until the Library closes on the day the DVDs are requested.

You can also call the Library or text, email or chat with a librarian using our online “Contact Us” feature to request materials.
To speak to a librarian, call the:
Main Library Adult Department at (248) 232-2290
Main Library Youth Department at (248) 232-2250 OR
Westacres Branch at (248) 232-2420 
Use the “Contact Us” feature to text, email or chat with a librarian.
How do I pick up the materials I checked out?

When you’re notified that your items are ready, use the Parking Lot Pick-Up service available at both buildings or the Main Library Drive-Up Window to get materials you’ve placed on hold.

Where do I go for Parking Lot Pick-Up?
At the Main Library, go to the East side of the front parking lot by the pine trees and park in one of the numbered spaces.
At the Westacres Branch, go to the East side of the building and park in one of the numbered spaces.

What do I do when I arrive at Parking Lot Pick-Up? 
When you are at the Library, call to tell us you have arrived. Let us know the number of your parking spot and your library card number. At the Main Library, call (248) 232-2270. At the Westacres Branch, call (248) 232-2288. 

Please stay in your vehicle. Open your trunk or rear hatch, and a staff member will place bags with your items and your checkout receipt inside. The staff member will close (or ask you to close) your trunk or hatch and you’re ready to go and enjoy your materials. 
The convenient, no-contact Parking Lot Pick-up service is available at the Main Library and Westacres Branch.

Staff will adhere to strict social distancing and will not accept returned materials during Parking Lot Pick-Up or at the Main Library Drive-Up Window.

All returns should be placed into the exterior book drops not given to staff.
More questions and answers about Phase 1
How can I return materials?
Place materials in the outside book drops at the Main Library and Westacres Branch. During good weather, additional book bins may be available at the East side of the Main Library to drop off materials. The temporary drop off bins are monitored and returned materials are secure.
Staff cannot accept materials during Parking Lot Pick-Up or at the Main Library Drive-Up Window.

How do I renew or request a library card?
To renew an existing library card, click here or call (248) 682-2120. 
To request a new library card – which at this time is only available to residents of West Bloomfield Township, Keego Harbor, Orchard Lake and Sylvan Lake – click here or call (248) 682-2120. The card will be available to pick up at the Main Library Drive-Up Window or we can mail it to you. 

What are Phase 1 Library hours?
Monday-Thursday 10 AM – 7 PM 
Friday & Saturday 10 AM – 5 PM
Sunday Noon – 5 PM 
Phase 2 will begin sometime
during the week of July 12
We know you want to come into Library buildings,
and we want to see you!

In Phase 2 of gradually resuming service, the Main Library and Westacres Branch buildings will be open so you can come in, browse the circulating collections, ask for reader’s advisory or reference assistance, find materials you want, use the self-check stations to check out materials, and leave. Summer Reading participants may pick up copies of the activity booklet and booklists, as well as Reading Milestone reward books and Reading Reward incentives they've earned.

During this quick “Grab & Go” service, Library users will be asked to complete their visit in about 45 minutes. We expect the time limit on visits to greatly expand during Phase 3 and additional services to be available.

— Please note —
During Phase 2, we expect there will still be capacity limits based on state orders. Library staff and Library users will be required to wear masks and follow social distancing recommendations.
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Please keep checking our website for updates, follow us on social media
and subscribe to our Library eNewsletters for the latest information about Phase 1 and the exact date Phase 2 will begin.
The eLibrary is open 24/7
We hope you’ll continue to visit the eLibrary often to connect to the large and growing number of digital resources that are available 24/7. You can:
MeLCat Requests
The Michigan Electronic Library (MeL) is surveying libraries to determine when its Interlibrary Loan (ILL) service will resume. They've informed us it will be sometime between July 13 and Sept 8. Once it starts, you can again request materials through MeLCat and the item(s) can be picked up at the Main Library Drive- Up Service Window or through the Parking Lot Pick-Up service.



West Bloomfield Township Public Library | 4600 Walnut Lake, West Bloomfield, MI 48323